The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 1996
Filed:
Aug. 03, 1995
Karel Ehrlich, Red Bank, NJ (US);
David Trutt, Edison, NJ (US);
AT&T Corp., Murray Hill, NJ (US);
Abstract
Billing records for call attempts directed to an inbound subscriber are sorted by originating telephone number, date and time of day in order to group together a) sequences of call attempts initiated at each telephone number, and b) corresponding disposition for each call attempt in that sequence. When the billing records indicate that all call attempts initiated from an originating telephone number have been unavailing (blocked calls, ring-no-answer), a caller associated with that telephone number is deemed 'lost' with respect to a selected time window. The number of lost callers within a predetermined period of time is then used to determine the desirability of committing additional resources to a call center.