Company Filing History:
Years Active: 2014-2016
Title: Innovations by David Murray
Introduction
David Murray is an accomplished inventor based in Galway, Ireland. He has made significant contributions to the field of communication technology, particularly in the context of call centers. With a total of 4 patents to his name, Murray's work focuses on enhancing the efficiency and effectiveness of communication processes.
Latest Patents
One of his notable patents is related to the management of contact lists. This invention addresses the need for call center agents to consult secondary agents who may be better suited to assist customers. The system monitors live communications and detects patterns in the interaction, allowing the original agent to receive a list of suggested contacts based on specific criteria.
Another significant patent involves intelligent tagging for multimedia call recording purposes using continuous metadata. This method indexes recordings of contact center communications with metadata that reflects varying characteristics, such as the mood or location of the caller. This innovation enables more granular searches of recordings, which can be beneficial for training new call center operatives and assessing overall performance.
Career Highlights
David Murray is currently employed at Avaya Inc., a company known for its expertise in communication solutions. His work at Avaya has allowed him to develop and refine his innovative ideas, contributing to advancements in the industry.
Collaborations
Murray has collaborated with several talented individuals, including John Joseph Costello and Thomas J Moran. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
David Murray's contributions to communication technology through his patents demonstrate his commitment to improving the efficiency of call center operations. His innovative solutions continue to shape the industry and enhance customer interactions.