This inventor holds 2 USPTO granted patents. Top assignee: Aspect Communications Corporation. Active years: 2003-2007.
Company Filing History:
Years Active: 2003-2007
Title: Innovations of David L Burns
Introduction
David L Burns is an accomplished inventor based in San Francisco, CA. He has made significant contributions to the field of customer interaction systems and transaction processing through his innovative patents. With a total of 2 patents, Burns has demonstrated his expertise and commitment to advancing technology.
Latest Patents
One of his latest patents is titled "Method and process for accumulating and summarizing data for defined time intervals within a customer interaction system." This invention outlines a method for accumulating and summarizing customer interaction records over a predetermined time period. It begins with the receipt of interaction records that describe customer interactions, such as hold times for calls received at an Automatic Call Distributor (ACD). The cumulative record is then automatically updated to reflect the interaction information contained within the records.
Another notable patent is "Method and apparatus for generating a record from a time-marked information stream." This invention involves constructing a record using information from a detection device that monitors a transaction processing system. The process starts with detecting the expiration of a predetermined time interval, followed by inserting a time delimiter into the information stream. This allows for the assimilation of information into a record at the reporting entity, utilizing time delimiters to measure the expiration of the time interval.
Career Highlights
David L Burns is currently associated with Aspect Communications Corporation, where he continues to innovate and contribute to advancements in customer interaction technologies. His work has had a significant impact on how businesses manage customer interactions and process transactions.
Collaborations
Throughout his career, Burns has collaborated with talented individuals such as Jason Ehrlich and Rajeev D Pitre. These collaborations have fostered an environment of innovation and creativity, leading to the development of groundbreaking technologies.
Conclusion
David L Burns is a notable inventor whose work has greatly influenced the field of customer interaction systems. His innovative patents reflect his dedication to improving technology and enhancing customer experiences.