Darryl J Maxwell

Title: The Innovative Contributions of Darryl J Maxwell

Introduction

Darryl J Maxwell is a notable inventor based in Lafayette, Colorado, who has made significant contributions to the field of communication technology. With a total of five patents to his name, Maxwell has developed innovative solutions that enhance the efficiency of call center operations. His work focuses on optimizing communication processes and improving agent performance in high-demand environments.

Latest Patents

One of Maxwell's latest patents is titled "Intelligent inbound/outbound communications blending." This invention introduces a sophisticated outbound call-pacing function that determines whether to initiate additional outbound calls based on the availability of agents and the expected wait times for inbound calls. The system intelligently assesses the number of available and resting agents, as well as the expected arrival of inbound calls, to optimize call pacing and improve service delivery.

Another significant patent is the "System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications." This system dynamically generates data indicative of an agent's effective skill level by mapping their acquired skills into augmented skills. It ensures that work is distributed among agents based on their competence, thereby enhancing overall customer service efficiency.

Career Highlights

Throughout his career, Darryl J Maxwell has worked with prominent companies in the technology sector, including Avaya Technology LLC and Avaya Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to advancements in call center technology.

Collaborations

Maxwell has collaborated with notable professionals in the field, including Andrew Derek Flockhart and Keith R McFarlane. These collaborations have fostered a creative environment that has led to the development of groundbreaking technologies in communication.

Conclusion

Darryl J Maxwell's contributions to the field of communication technology through his patents and career achievements highlight his role as an influential inventor. His innovative solutions continue to shape the landscape of call center operations, making significant strides in enhancing efficiency and service quality.