This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Genesys Cloud Services, Inc.. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: The Innovations of Daniel J Chapdelaine
Introduction
Daniel J Chapdelaine is an accomplished inventor based in Menlo Park, California. He has made significant contributions to the field of contact center operations through his innovative patent. His work focuses on improving workload forecasting, which is crucial for optimizing performance in contact centers.
Latest Patents
Daniel J Chapdelaine holds a patent for a method titled "Contact center workload forecasts covering varying timeseries granularities and operating horizons." This invention provides a systematic approach for selecting forecasting models to generate timeseries workload forecasts for contact centers. The method involves a first selection process that includes receiving a timeseries dataset, defining different datasets, and testing candidate forecasting models to calculate accuracy scores.
Career Highlights
Daniel is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing innovative solutions for contact center management. His work has been instrumental in enhancing the efficiency and effectiveness of contact center operations.
Conclusion
Daniel J Chapdelaine's contributions to the field of contact center workload forecasting demonstrate his commitment to innovation and excellence. His patent reflects a deep understanding of the complexities involved in workload management, making a significant impact in the industry.