Dan Hammond

Title: Dan Hammond - Innovator in Interactive Voice Response Technology

Introduction

Dan Hammond is a notable inventor based in Dallas, TX, who has made significant contributions to the field of interactive voice response (IVR) technology. With a total of four patents to his name, Hammond's work focuses on enhancing communication systems through innovative applications.

Latest Patents

One of Hammond's latest patents is for an extensible interactive voice response system. This invention discloses a method for providing IVR applications that can be executed on individual communication devices. Unlike traditional IVR applications that rely on centralized voice servers, Hammond's system allows communication units to initiate contact with a multimedia server over a data network, such as the Internet. This enables the downloading of extensible copies of voice response applications directly to the communication device. The device then runs these applications, managing voice messages and accepting user input locally. The multimedia server can divide the application software into executable segments, accommodating devices with limited memory, such as mobile phones and handheld computers. The system can implement varying levels of complexity by breaking application functionality into modules and sub-modules. For multi-module applications, communication units can re-establish links with the multimedia server to download necessary modules. Additionally, the system allows users to connect directly to agents for tasks that require more complex interactions. This innovative approach reduces the number of telephone ports needed for IVR systems and enables multiple users to access the IVR simultaneously due to the asynchronous nature of data networks.

Career Highlights

Throughout his career, Dan Hammond has worked with several prominent companies, including Intervoice Limited Partnership and Convergys CMG Utah Inc. His experience in these organizations has contributed to his expertise in developing advanced communication technologies.

Collaborations

Hammond has collaborated with various professionals in the field, including his coworker Ray Naeini, to further enhance the capabilities of IVR systems.

Conclusion

Dan Hammond's innovative work in interactive voice response technology has paved the way for more efficient communication systems. His patents reflect a commitment to improving user experience and accessibility in voice response applications.