Company Filing History:
Years Active: 2023-2024
Title: Innovations by Damian Brhel
Introduction
Damian Brhel is an accomplished inventor based in Pruhonice, Czech Republic. He has made significant contributions to the field of technology, particularly in the area of multichannel contact centers. With a total of two patents to his name, his work focuses on improving customer service efficiency.
Latest Patents
Damian's latest patents include a system and method for reducing wait-time in a multichannel contact center. This computerized method aims to streamline the handling of customer queries by utilizing a series of innovative steps. For each unresolved query, the method involves selecting a digital channel type, aggregating similar pending queries, and operating a tracker module to identify resolutions. This process continues until a resolution is found or all digital channels have been utilized.
Career Highlights
Damian Brhel is currently employed at InContact Inc., where he applies his expertise in developing solutions that enhance customer interaction. His innovative approach has positioned him as a key player in the advancement of contact center technology.
Collaborations
Some of his notable coworkers include Rahul Vyas and Salil Dhawan, who contribute to the collaborative environment at InContact Inc. Their combined efforts foster a culture of innovation and problem-solving.
Conclusion
Damian Brhel's work exemplifies the impact of innovation in the field of customer service technology. His patents reflect a commitment to improving efficiency and enhancing user experience in multichannel contact centers.