Company Filing History:
Years Active: 2013
Title: The Innovative Mind of Coy Cordell in Customer Service Automation
Introduction
Coy Cordell, an inventive individual residing in Villa Hills, Kentucky, has made significant strides in the realm of customer service technology. With one patent to his name, he is recognized for his innovative approach that seeks to enhance customer satisfaction while minimizing costs associated with customer care. His work is indicative of the evolving landscape of automated customer service solutions in the modern business environment.
Latest Patents
Coy Cordell holds a patent for a "System and method for automated customer service with contingent live interaction." This invention cleverly balances customer satisfaction with the costs involved in delivering customer care. It leverages online interaction classification techniques, utilizing measurements such as log likelihood ratios to make informed decisions on whether an interaction should proceed through automation or necessitate human involvement. This innovation showcases Cordell's foresight in the application of technology in customer interactions.
Career Highlights
Coy currently works for Convergys Customer Management Delaware LLC, where he has likely been instrumental in developing customer service solutions that integrate advanced technology with practical application. His experience and insights contribute significantly to the company's mission to enhance customer interaction and service efficiency.
Collaborations
Corm Cordell partners with noteworthy colleagues Jayant M. Naik and Dale R. Peterson. Their combined expertise and collaborative efforts likely drive innovation within their organization, ensuring that they remain at the forefront of advancements in customer management technology.
Conclusion
In summary, Coy Cordell stands out as a pioneering inventor within the customer service domain. His patent reflects a strategic blend of technology and customer care, aimed at improving service while optimizing costs. As he continues to push the envelope in this field, his impact on the industry is set to grow, further inspiring future innovations.