This inventor holds 2 USPTO granted patents. Top assignee: Avaya Inc.. Active years: 2018-2019.
Company Filing History:
Years Active: 2018-2019
Title: Conor Tannian: Innovator in Call Center Solutions
Introduction
Conor Tannian is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of call center technology, holding 2 patents that focus on improving efficiency and reducing backlog in contact centers.
Latest Patents
One of Conor's latest patents is titled "Publishing contacts to opt-in users." This innovative method aims to reduce backlog at a call center by receiving requests for agents from devices associated with contacts. The system determines the context of the request and publishes it while restricting agents from servicing it. The duration of the published request is monitored, and if an opt-in user expresses interest, their device is connected to the contact's device. If no response is received within a specified time, the request is removed from publication, allowing agents to assist the contact.
Another patent with a similar focus also addresses the backlog issue in call centers. It involves receiving requests and determining their context, followed by publishing the request to a portal service while monitoring the time it remains published. If an opt-in user wishes to handle the request, their device is connected. If the request surpasses a threshold time without an interrupt, it is removed from publication, enabling agents to service the request.
Career Highlights
Conor Tannian is currently employed at Avaya Inc., a company renowned for its communication solutions. His work at Avaya has allowed him to develop and refine his innovative ideas in the realm of call center technology.
Collaborations
Conor collaborates with talented coworkers, including Gráinne Farrell and Adrian Ryan. Their combined expertise contributes to the advancement of innovative solutions within the company.
Conclusion
Conor Tannian is a forward-thinking inventor whose patents significantly enhance call center operations. His work at Avaya Inc. and collaborations with skilled colleagues continue to drive innovation in the industry.