Conor Tannian

Title: Conor Tannian: Innovator in Call Center Solutions

Introduction

Conor Tannian is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of call center technology, holding 2 patents that focus on improving efficiency and reducing backlog in contact centers.

Latest Patents

One of Conor's latest patents is titled "Publishing contacts to opt-in users." This innovative method involves receiving a request for an agent from a device associated with a contact and determining the context for that request. Based on this context, the request can be published while restricting agents from servicing it. The duration of the request's publication is monitored, and if an interrupt indicating that an opt-in user wishes to handle the request is received, the devices are communicably coupled. If no interrupt is received after a certain time, the request is removed from publication, allowing agents to service it.

Another patent under the same title also focuses on reducing backlog at call centers. It similarly involves receiving requests and determining context, with the added feature of publishing to a portal service. If the request surpasses a threshold time without an interrupt, it is removed from publication, allowing agents to take over.

Career Highlights

Conor Tannian is currently employed at Avaya Inc., a company renowned for its communication solutions. His work at Avaya has allowed him to develop and refine his innovative ideas in the realm of call center technology.

Collaborations

Conor has collaborated with talented coworkers such as Gráinne Farrell and Adrian Ryan. Their combined expertise contributes to the advancement of technology in the communication sector.

Conclusion

Conor Tannian is a forward-thinking inventor whose work in call center solutions is paving the way for more efficient communication processes. His patents reflect a deep understanding of the challenges faced in contact centers and offer innovative solutions to address them.