Claire Denise Matt

Title: Claire Denise Matt: Innovator in Call Center Management

Introduction

Claire Denise Matt is a prominent inventor based in Omaha, NE (US). She has made significant contributions to the field of call center management, holding a total of 3 patents. Her innovative work has helped streamline processes and improve efficiency in call centers.

Latest Patents

One of Claire's latest patents is a system, method, and computer-readable medium for call center management. This call center system is designed to record call data into call records. A transfer center within the call center is responsible for transferring these call records to a database. Additionally, a query engine, which is controlled from an interactive user interface, executes queries on the call data records in the database. This allows for real-time analysis of the call data, enhancing operational effectiveness.

Career Highlights

Claire currently works at West Corporation, where she applies her expertise in developing innovative solutions for call center operations. Her role involves leveraging her patents to improve the functionality and efficiency of the systems in place.

Collaborations

Throughout her career, Claire has collaborated with notable colleagues, including Michael J Moore and Anne Marie Giles. These partnerships have contributed to her success and the advancement of her projects.

Conclusion

Claire Denise Matt is a trailblazer in the field of call center management, with her patents paving the way for more efficient systems. Her work continues to impact the industry positively, showcasing her dedication to innovation.