Chin H Khor

Title: Innovations by Chin H Khor

Introduction

Chin H Khor, an accomplished inventor based in Glendale, Arizona, is known for his significant contributions to voice communication technology. With a portfolio of five patents, Khor has developed innovative systems aimed at enhancing customer service interactions and analyzing communication signals effectively.

Latest Patents

One of Khor's latest patents focuses on the evaluation of voice communications. This invention enables one-to-many comparisons of callers' words and voice prints against known parameters to identify substantial matches. The system records real-time calls between a customer and an entity, such as a customer service center, capturing both parties' voices. It segments the recording to extract specific words, including emotions like anger, and creates a tone profile of the customer's voice. These formatted segments are transmitted to a server where they are matched with a database of known words and tone profiles. This innovative identification system can provide valuable feedback for customer service representatives or facilitate follow-up actions based on the analysis.

Career Highlights

Throughout his career, Chin H Khor has worked with notable companies, including Iii Holdings and American Express Travel Related Services Company. His experience in these organizations has undoubtedly contributed to his expertise in voice communication technology, enabling him to develop groundbreaking solutions.

Collaborations

Khor has collaborated with talented professionals, including his coworkers Vernon Marshall and Marcel Leyva. Their combined expertise has played a crucial role in refining his inventions and advancing technology in the field of voice communications.

Conclusion

Chin H Khor exemplifies innovation in voice communication technology through his patents and career achievements. His work not only addresses critical aspects of customer interactions but also sets the groundwork for enhanced customer service solutions in various industries. As technology continues to evolve, Khor's contributions will remain significant in shaping the future of communication analysis and feedback systems.