Charlotte Toerck

Title: Charlotte Toerck: Innovator in Customer Interaction Management

Introduction

Charlotte Toerck is a prominent inventor based in Redwood City, CA (US). She has made significant contributions to the field of customer interaction management, holding a total of 6 patents. Her innovative approaches have transformed how businesses engage with their customers.

Latest Patents

Charlotte's latest patents include a "System and method for managing customer interactions." This invention outlines a method for managing customer interactions by utilizing proximity information from electronic communication devices. It involves creating an interaction object that stores data related to customer interactions, enhancing the efficiency of customer contact centers.

Another notable patent is the "System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations." This system improves interaction processing by routing customer interactions based on adaptable business objectives. It intelligently assesses the likelihood of success for different agents and routes interactions accordingly, ensuring that customer needs are met effectively.

Career Highlights

Throughout her career, Charlotte has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. Her work has been instrumental in developing systems that enhance customer service and interaction management.

Collaborations

Charlotte has collaborated with several professionals in her field, including Herbert Willi Artur Ristock and Nikolay I Korolev. These collaborations have contributed to her innovative solutions and advancements in customer interaction technologies.

Conclusion

Charlotte Toerck is a trailblazer in the realm of customer interaction management, with a proven track record of innovation and collaboration. Her patents reflect her commitment to improving customer experiences through technology.