Company Filing History:
Years Active: 2013-2015
Title: The Innovations of Catherine Rivier
Introduction
Catherine Rivier is a notable inventor based in Omaha, NE (US). She has made significant contributions to the field of customer call analytics, holding a total of 3 patents. Her work focuses on improving the efficiency and effectiveness of customer service interactions.
Latest Patents
Catherine's latest patents include a method and apparatus for analyzing customer call data and related call information to determine call characteristics. This innovative method involves processing customer calls, which may be initiated for an Interactive Voice Response (IVR) system or a live agent. The process includes receiving customer call data and recording it in a database server. Additionally, it performs speech analytics on the recorded data to identify instances of predefined information that occurred during the call. The results of these analytics are displayed on a user interface, allowing data analysts to understand both the positive and negative aspects of the call for future improvements.
Career Highlights
Catherine Rivier is currently employed at West Corporation, where she applies her expertise in call analytics. Her work has been instrumental in enhancing customer service operations and providing valuable insights through data analysis.
Collaborations
Catherine collaborates with talented individuals such as Michael J Moore and Erika Nelson Kessenger, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Catherine Rivier's contributions to customer call analytics demonstrate her commitment to improving customer service through innovative solutions. Her patents reflect her expertise and dedication to advancing technology in this field.