This inventor holds 1 USPTO granted patent. Top assignee: General Electric Capital Corporation. Active years: 2004.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2004
Title: Carol Spaulding: Innovator in Call Center Technology
Introduction
Carol Spaulding is a notable inventor based in Danbury, CT (US). She has made significant contributions to the field of call center technology. Her innovative approach has led to the development of a unique system that enhances the monitoring of call centers.
Latest Patents
Carol holds a patent for a "Call Center Monitoring System." This system is designed to monitor call center operations by receiving call center data and determining various measures based on that data. It includes the determination of compliance descriptions for each measure and presents indicators associated with these measures. The system allows for the reception of a selection of a presented indicator and subsequently displays the value of the measure linked to the selected indicator.
Career Highlights
Carol Spaulding is associated with General Electric Capital Corporation, where she applies her expertise in technology and innovation. Her work has been instrumental in improving the efficiency and effectiveness of call center operations.
Collaborations
Some of her notable coworkers include William Roelle and Suzy LeSage, who have collaborated with her on various projects within the company.
Conclusion
Carol Spaulding's contributions to call center technology exemplify her innovative spirit and dedication to improving operational efficiency. Her patent reflects her commitment to advancing the field and enhancing user experience in call centers.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile