The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 27, 2004
Filed:
Dec. 31, 2001
William Roelle, Ridgefield, CT (US);
Thomas Arcuri, New Milford, CT (US);
Karen Zachacz, Stanley, KS (US);
Jacqueline L. Coury, New Fairfield, CT (US);
Carol Spaulding, Danbury, CT (US);
Becky Bonk, Prairie Village, KS (US);
Chris Bolejack, Shawnee, KS (US);
Robert Muckle, Wolcott, CT (US);
David Limric, Overland Park, KS (US);
Suzy LeSage, Napa, CA (US);
General Electric Capital Corporation, Stamford, CT (US);
Abstract
A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile