Company Filing History:
Years Active: 2000-2016
Title: Bruce Shepherd: Innovator in Automated Customer Assistance and Interoperability
Introduction
Bruce Shepherd is a notable inventor based in Angus, GB. He has made significant contributions to the field of technology, particularly in automated customer assistance and interoperability software. With a total of 5 patents to his name, Shepherd continues to push the boundaries of innovation.
Latest Patents
One of Shepherd's latest patents is focused on onsite automated customer assistance. This invention provides methods and a system for automated onsite customer assistance, allowing customers operating a Self-Service Terminal (SST) to establish a communication session with a host system. Information exchanged between the SST and the host system is relayed to a device operated by a clerk onsite. A real-time determination is made to assess whether the customer requires assistance from the clerk during the communication session.
Another significant patent involves interoperability methods and software. This invention comprises interoperability software modules that include an architected .NET layer, an architected interpreter, an automatic interpreter, and a library of COM objects. The architected interpreter maps these components to intermediate .NET interfaces compatible with the automatic interpreter through a Runtime Callable Wrapper (RCW). Additionally, it features an architected COM Callable Wrapper (CCW) that maps intermediate COM interfaces into architected interfaces.
Career Highlights
Bruce Shepherd is currently employed at NCR Corporation, where he applies his expertise in developing innovative solutions. His work has had a profound impact on enhancing customer service experiences through technology.
Collaborations
Throughout his career, Shepherd has collaborated with notable colleagues, including Robert P McPherson and Stephen Neil MacPhail. These partnerships have contributed to the advancement of his projects and innovations.
Conclusion
In summary, Bruce Shepherd is a distinguished inventor whose work in automated customer assistance and interoperability software has garnered attention in the tech industry. His contributions continue to shape the future of customer service technology.