Ncr Corporation

Bruce Shepherd

Robert P McPherson

Gordon D Patton

Andrew Robert Hamilton

Stephen Neil MacPhail

John S Byers

Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.

Onsite automated customer assistance

Interoperability software modules comprise an architected .NET layer, an architected interpreter, an automatic interpreter and a library of COM objects. The architected interpreter where they are mapped to intermediate .NET interfaces compatible with the automatic interpreter by means of a Runtime Callable Wrapper (RCW). The architected interpreter also comprises an architected COM Callable Wrapper (CCW) that maps the intermediate COM interfaces into architected interfaces.

Interoperability method and software

Methods, systems, and software are disclosed for configuring an ATM. The ATM receives one or more configuration messages in an XML-based format. The ATM interprets the one or more configuration messages. The ATM restricts one or more ATM operations based on at least a portion of the one or more configuration messages.

Method and system for automated teller machine remote diagnostics and configuration

In a software management system, a software package held in a management station ( ) is transferred across a communications network ( ) to a plurality of destination terminals ( ), of which there may be a large number. In order to save on distribution time, the management station ( ) can cause terminals ( ) which have received the software package to transmit it to further terminals, until all terminals ( ) have received the package.

System of self-service terminals and method of distributing software to a plurality of self-service terminals

In a software management system, a software package held in a management station (12) is transferred across a communications network (14) to a plurality of destination terminals (16), of which there may be a large number. In order to save on distribution time, the management station (12) can cause terminals (16) which have received the software package to transmit it to further terminals, until all terminals (16) have received the package.

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Angus, United Kingdom

Bruce Shepherd