This inventor holds 1 USPTO granted patent. Top assignee: Avaya Inc.. Active years: 2011.
Company Filing History:
Years Active: 2011
Title: Brigite M Babine: Innovator in Call Center Productivity
Introduction
Brigite M Babine is a notable inventor based in Lewiston, ME (US). She has made significant contributions to the field of call center operations, focusing on enhancing productivity while maintaining service level targets. Her innovative approach has led to the development of a unique patent that addresses the challenges faced by call centers.
Latest Patents
Brigite M Babine holds a patent titled "Utilizing small group call center agents to improve productivity without impacting service level targets." This patent outlines a method in which call center agents are organized into groups based on their skills. The first group consists of agents with a specific skill set, while the second group has a larger number of agents with a different skill set. The patent emphasizes the importance of meeting service level targets while allowing flexibility in agent assignments.
Career Highlights
Brigite has been associated with Avaya Inc., a company known for its communication technology solutions. Her work at Avaya has allowed her to apply her innovative ideas in a practical setting, contributing to advancements in call center efficiency.
Collaborations
Brigite collaborates with Robin Harris Foster, a fellow professional in the industry. Their partnership exemplifies the importance of teamwork in driving innovation and improving operational processes.
Conclusion
Brigite M Babine's contributions to call center productivity through her patent demonstrate her commitment to innovation in the field. Her work continues to influence the way call centers operate, ensuring that service levels are maintained while enhancing overall efficiency.