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For the Inventor, By the Inventor

Unionville, Canada

Brian Ward Thomson

USPTO Granted Patents = 16

Average Co-Inventor Count = 2.2

ph-index = 7

Forward Citations = 199(Granted Patents)


Location History:

  • North York, CA (1998 - 2004)
  • Unionville, CA (2015 - 2020)
  • Ontario, CA (2001 - 2021)

Company Filing History:

goldMedal16 out of 164,108 
 
International Business Machines Corporation
 patents

Years Active: 1998-2021

where 'Filed Patents' based on already Granted Patents

16 patents (USPTO):
1. 11004127 - Method, system, and manufacture for providing better customer service by analyzing customer communications (2021-05-11),
2. 10776576 - Automated mobile device detection (2020-09-15),
3. 9852459 - Providing better customer service by analyzing customer communications (2017-12-26),
4. 9741054 - Remotely cacheable variable web content (2017-08-22),
5. 9519523 - Managing resource pools for deadlock avoidance (2016-12-13),
6. 9436952 - Remotely cacheable variable web content (2016-09-06),
7. 9104502 - Managing resource pools for deadlock avoidance (2015-08-11),
8. 6751793 - System and method for growing a hierarchical structure with new virtual base classes while preserving release-to-release binary compatibility (2004-06-15),
9. 6473773 - Memory management in a partially garbage-collected programming system (2002-10-29),
10. 6226786 - Minimizing debug information for global types in compiled languages (2001-05-01),
11. 6182283 - Linker optimization for compiled object oriented programs (2001-01-30),
12. 6182282 - Method and system for constructing hybrid virtual function tables (2001-01-30),
13. 6182155 - Uniform access to and interchange between objects employing a plurality of access methods (2001-01-30),
14. 6178548 - Binary class library with debugging support (2001-01-23),
15. 6154823 - Method of recognizing fixed and variable sized data objects in memory (2000-11-28),

Title: Innovations by Brian Ward Thomson

Introduction

Brian Ward Thomson is a notable inventor based in Unionville, California. He has made significant contributions to the field of technology, holding a total of 16 patents. His work primarily focuses on enhancing customer service and improving mobile device detection systems.

Latest Patents

One of his latest patents is titled "Method, system, and manufacture for providing better customer service by analyzing customer communications." This patent outlines a system and method for analyzing customer communications to enhance service quality. It involves generating customer-related data from communications through sensing devices located in a venue. The data is transmitted to an analysis engine, which determines the customer experience and identifies suggestions for improving service. This includes identifying a representative who can assist the customer based on the analysis.

Another significant patent is "Automated mobile device detection." This invention provides a method and system for improving automated mobile device detection systems. It includes automatically detecting web pages accessed by users via mobile devices. The system detects movement-based attributes, biological parameters, and geographical locations of users through hardware sensors. The web pages are then modified based on this analysis, presenting a tailored experience to the user.

Career Highlights

Brian Ward Thomson is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to innovate and develop technologies that have a substantial impact on customer service and mobile technology.

Collaborations

Throughout his career, Brian has collaborated with several talented individuals, including Kevin Alexander Stoodley and Marco A Deluca. These collaborations have contributed to the development of his innovative patents and advancements in technology.

Conclusion

Brian Ward Thomson is a distinguished inventor whose work has significantly influenced customer service and mobile technology. His patents reflect a commitment to improving user experiences through innovative solutions. His contributions continue to shape the future of technology.

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