International Business Machines Corporation

Brian Ward Thomson

Leho Nigul

Kevin Alexander Stoodley

Timothy Marc Francis

Marco A Deluca

Jay William Benayon

Stacy Renee Joines

Michael Cheng

Robert M H Dunn

James M Stephens

William Sarantakos

Kevin Paul Hickman

Donald James McCrady

Simon Christopher Nash

Kim Lawson Rochat

Tim Scott Hanson

Catherine Y Lung

The present disclosure provides a system and method for analyzing customer communications to provide better customer service including generating customer related data from communications of a customer by at least one sensing device located in a venue, transmitting the generated customer related data to an analysis engine, determining based on an analysis of the customer related data a customer experience, identifying at least one suggestion to provide better customer service including the identification of a representative of the venue that the analysis engine has determined can assist the customer, and receiving the at least one suggestion including an indication that the representative should assist the customer from the analysis engine by a computing device associated with the representative of the venue.

Method, system, and manufacture for providing better customer service by analyzing customer communications

A method and system for improving an automated mobile device detection system is provided. The method includes automatically detecting Web pages being accessed by a user via a mobile hardware device. Movement based attributes, biological parameters, and a geographical location of the user are detected via hardware sensors of the mobile device. The Webpages are modified such that a modified plurality of Webpages is generated based on the analysis. The modified plurality of Webpages is presented to the user.

Automated mobile device detection

Providing better customer service by analyzing customer communications

A method for caching targeted webpage content is disclosed. In one embodiment, such a method includes dividing a cacheable content pertaining to a website into a static portion and a dynamic frame for displaying visitor targeted content. The method determines a result for one or more targeting rules applied to a visitor's activity on a portion of the website and provides the result to the visitor's browser. The method further includes loading the dynamic frame of the cacheable content with visitor targeted content based on the provided result. A corresponding apparatus and computer program product are also disclosed.

Remotely cacheable variable web content

In an illustrative embodiment of a method for managing a resource pool for deadlock avoidance, a computer receives a request from a thread for a connection from the resource pool, and determines whether the thread currently has at least one connection from the resource pool. Responsive to a determination that the thread currently has at least one connection from the resource pool, a new concurrent connection from one of a reserved partition of the resource pool is allocated and the connection is returned to the thread.

Managing resource pools for deadlock avoidance

In accordance with the method of invention, a class hierarchy is derived which maintains release-to-release binary compatibility. Leftmost classes of the class hierarchy are ordered in top down order with a most derived class at the bottom. Direct virtual classes are ordered from left to right with the leftmost class in declaration order at the top. Leftmost classes are independently grown downward and direct virtual classes are independently grown upward.

System and method for growing a hierarchical structure with new virtual base classes while preserving release-to-release binary compatibility

Memory management to support calls between objects in language environments support automatic garbage collection and language environments requiring explicit control of object destruction is provided. Reference counting is used to automatically control the lifetime of objects requiring explicit destruction and that are to be accessible across the language boundary. A data structure is maintained in a runtime component for each object that is accessed over a language boundary. The reference count for each non-garbage collected object is incremented by the runtime in accordance with the number of cross-language references held to it. When the count reaches zero through decrements as the references are returned and destroyed, the non-garbage collected object can be safely and automatically destroyed. The runtime creates a strong reference to any garbage collected object accessed by a cross-language call. The reference is visible to the garbage collector, and prevents the object being collected while the reference is in existence.

Memory management in a partially garbage-collected programming system

The invention provides a technique for generating minimal debugging type information in a distinguished compile unit while still supporting the debugging of classes for which the distinguished compile unit is not, in this module, being built or debugged, where the debugging information for the classes has been previously compiled into one or more object modules. On detecting a reference to a type in a program, the compiler inserts code into the module it is compiling to direct the linker where to locate the debugging information object module describing that type. Usually, the object module will be located in a separate link library, so the compiler directs the linker to add the debug library to the list of libraries from which it tries to resolve symbolic references, and to add a reference to an external linkage symbol defined in the object module describing the type. The linker will have to resolve this symbol by adding the debug library into the link.

Minimizing debug information for global types in compiled languages

When compiling a program using an object oriented language and virtual functions addressed by virtual function tables, the program may include virtual functions that are defined but not used. The compiler identifies such functions by tagging each defined virtual function with a code identifying it as a member of related virtual functions. The compiler also tags each virtual function call to identify which group (or groups) of related virtual functions are candidates for invocation by the virtual function call at runtime. The linker combines the two codes to identify which defined virtual functions are not candidates for invocation by any virtual function call. The linker omits those non-candidate virtual functions from the link if all references to them were from virtual function tables.

Linker optimization for compiled object oriented programs

A system and method for accessing virtual functions from classes compiled with compilers using different virtual function table layouts and/or different function member call protocols. A hybrid virtual function table, incorporating entries created by both legacy and adjustor thunk methods, is disclosed. The hybrid virtual function table permits backwards compatibility with previously compiled classes, while taking advantage of the faster adjustor thunk implementation for new code.

Method and system for constructing hybrid virtual function tables

Uniform access to and interchange between objects with use in any environment that supports interface composition through interface inheritance and implementation inheritance from a common base class is provided. Proxies are used to provide both cross-language and remote access to objects. The proxies and the local implementations for objects share a common set of interface base classes, so that the interface of a proxy for an object is indistinguishable from a similar interface of the actual implementation. Each proxy is taught how to deal with call paramters that are proxies of the other kind. A roster of language identifiers is developed, and a method is added to each object implementation which, when called, checks whether it matches the language that the object implementation is written in. If so, it returns a direct pointer to the object implementation. Common client coding can then be used to deal with both same language and cross-language calls.

Uniform access to and interchange between objects employing a plurality of access methods

A binary class library is adapted to provide full debugging type information particularly for use during program compilation in a minimal debug-generation mode. The library includes, a compile unit that &num;includes all the include files describing the classes that a given class library implements and exports. The compile unit also includes code defining a symbol with an external linkage. The resulting object module is put into the binary class library or a separate debug library. An inclusion direction and an external linkage symbol to the debug library are added to all include files for the class library that are &num;included by any program using its classes. These additions cause the compiler to direct the linker to add the debug library to the list of libraries from which it tries to resolve symbolic references, and to add a reference to the external linkage symbol that the linker will have to resolve by adding the debug library into the link.

Binary class library with debugging support

A method for recognizing fixed size objects and allocating and freeing fixed size data objects in a multiple heap system. The method utilizes a page based structure for allocating fixed size objects. A page or pool of pages is provided for each predetermined object size. Each page includes a reserved area for storing heap handle and object size information which is common to all the objects of the predetermined size for the page. Allocation and de-allocation requests are performed based on the object size. The reserved area in the page includes a recognizable sanity value and the object size for the page. The sanity value denotes a fixed size object. The reserved area also stores two pointers to keep track of a linked list of available and free objects. The remainder of the page is used for the objects. For a de-allocation request, the page containing the object is determined from the address of the object.

Growing community of inventors

Unionville, Canada

Brian Ward Thomson