Brian W Cooper

Title: The Innovations of Brian W Cooper

Introduction

Brian W Cooper is a notable inventor based in Omaha, NE (US), recognized for his contributions to the field of interactive voice response systems. With a total of 10 patents to his name, Cooper has made significant advancements in processing customer communications through innovative technologies.

Latest Patents

Among his latest patents, Cooper has developed an intelligent interactive voice response system designed for processing customer communications. One of his inventions focuses on extracting and sharing user preference information. This system includes receiving a call from a user device, retrieving user information from a user account stored in a databank, and executing a data backup operation to share this information with established account partners via a secure communication channel. Another patent involves a method and apparatus for processing multiple user call records through an IVR call processing application. This method includes receiving a call, obtaining user information from a databank, and establishing confidence levels based on the information to transmit tailored offers to the user device.

Career Highlights

Throughout his career, Brian W Cooper has worked with prominent companies such as West Corporation and Intrado Corporation. His experience in these organizations has allowed him to refine his skills and contribute to the development of advanced communication technologies.

Collaborations

Cooper has collaborated with several professionals in his field, including Fonda J Narke and Eileen Kaye Boroski. These collaborations have further enhanced his innovative projects and contributed to the success of his inventions.

Conclusion

Brian W Cooper's work in the field of interactive voice response systems showcases his dedication to innovation and technology. His patents reflect a commitment to improving customer communication processes, making him a significant figure in the industry.