Company Filing History:
2 out of 3,430 
1 out of 832,718 Years Active: 1995-1998
Title: Brian J Shapley: Innovator in Automatic Call Distribution Technology
Introduction
Brian J Shapley is a notable inventor based in Woodridge, IL (US). He has made significant contributions to the field of automatic call distribution technology, holding a total of 3 patents. His work has greatly influenced how customer service operations are managed through innovative telecommunication solutions.
Latest Patents
One of his latest patents is for an "Automatic Call Distributor with Automated Voice Responsive Call." This invention features a switch that connects customer telephonic units from an external network with an internal network of agent units. It includes an automated call servicing system that utilizes a voice response unit with multiple stored scripts to handle various types of customer calls automatically. This system can respond to call type identification signals, such as Dial Number Identification System (DNIS) numbers, allowing it to service different types of calls without requiring customer prompting.
Another significant patent is the "Automatic Call Distribution System with Emergency Conferencing and Method." This invention incorporates a multiport switch that connects agent telephonic units with external telephonic units. It features an emergency key on the agent unit that allows for automatic outdialing to establish a two-way voice path connection for conference calls. Additionally, the system automatically stores information regarding these conference calls, enhancing its functionality.
Career Highlights
Throughout his career, Brian has worked with various companies, including Rockwell International Corporation. His experience in these organizations has contributed to his expertise in telecommunications and call distribution systems.
Collaborations
Brian has collaborated with notable coworkers such as David J Adams and David L Blaha. Their collective efforts have further advanced the innovations in the field of automatic call distribution.
Conclusion
Brian J Shapley is a distinguished inventor whose work in automatic call distribution technology has made a lasting impact on the industry. His patents reflect a commitment to improving customer service operations through innovative solutions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.