The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 1995
Filed:
Feb. 12, 1993
Applicant:
Inventors:
David J Adams, Warrenville, IL (US);
Brian J Shapley, Woodridge, IL (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ;
U.S. Cl.
CPC ...
379202 ; 379266 ; 379309 ;
Abstract
An automatic call distributor (10A) with a multiport switch (12) which selectively interconnects agent telephonic units (18) of an internal telephonic network with an external telephonic unit (22) of an external telephonic network (24) and having at least one conference telephonic unit 20 interconnected with a port of the switch, an emergency key (40) on the agent unit (18) for requesting the ACD (10A) to automatically outdial and establish a two way voice path connection between another internal telephonic unit (20) and the requesting agent unit (18) to create a conference call. A memory (14) automatically stores information concerning conference calls.