Brett Alan Shockley

Title: Brett Alan Shockley: Innovator in Customer Support Solutions

Introduction

Brett Alan Shockley is a notable inventor based in Eden Prairie, MN (US). He has made significant contributions to the field of customer support through his innovative patents. With a total of 2 patents, Shockley has developed systems that enhance the efficiency and effectiveness of customer service operations.

Latest Patents

Shockley's latest patents include a "System and method for prioritizing customers and predicting service escalation" and a "Social network urgent communication monitor and real-time call launch system." The first patent focuses on identifying instances of customer escalation from various data sources. It determines trigger conditions responsible for escalations and classifies them by problem type. This system aims to proactively allocate support resources to prevent escalations. The second patent provides a comprehensive solution for monitoring social networks for urgent communications. It assesses the urgency of requests and facilitates real-time communication among the necessary parties to address urgent matters effectively.

Career Highlights

Brett Alan Shockley has established himself as a key player in the technology sector, particularly in customer support solutions. He works at Avaya Inc., a company known for its innovative communication technologies. His work has significantly impacted how organizations manage customer interactions and respond to urgent issues.

Collaborations

Some of Shockley's notable coworkers include David L Chavez and David S Mohler. Their collaboration has likely contributed to the development of innovative solutions in customer support.

Conclusion

Brett Alan Shockley is a distinguished inventor whose work in customer support technologies has paved the way for more efficient service management. His patents reflect a commitment to improving customer experiences through innovative solutions.