Brady Wiseman

Title: The Innovative Mind of Brady Wiseman

Introduction

Brady Wiseman is an accomplished inventor based in Bozeman, MT (US). He has made significant contributions to the field of voice-based knowledge retrieval systems. His innovative approach has led to the development of a unique patent that enhances customer service interactions.

Latest Patents

Brady Wiseman holds a patent for a "Method and system for informing customer service agent of details of user's interaction with voice-based knowledge retrieval system." This invention describes a method that informs customer service agents about the details of a service user's interaction with a voice retrieval system. The process includes providing users with a list of information items, playing these items in response to user inputs, and storing a transcript of the interaction. This transcript is then transferred to a customer service agent, ensuring a seamless transition and improved service quality.

Career Highlights

Brady Wiseman is currently employed at Oracle Otc Subsidiary LLC, where he continues to innovate and develop solutions that enhance user experience. His work focuses on integrating technology with customer service to create more efficient systems.

Collaborations

Brady collaborates with Dana Allison, a talented coworker who contributes to the team's success. Together, they work on projects that aim to improve customer service through innovative technology.

Conclusion

Brady Wiseman's contributions to the field of voice-based knowledge retrieval systems exemplify the impact of innovation on customer service. His patent and ongoing work at Oracle Otc Subsidiary LLC highlight his commitment to enhancing user interactions through technology.