Oracle Otc Subsidiary LLC

Brady Wiseman

Dana Allison

The present invention describes a method and system for informing a customer service agent of the details of a service user's interaction with a voice-based knowledge retrieval system. More particularly the invention is directed to a method of informing a customer service agent of details of a user's interaction with a voice retrieval system including the steps of providing a user of a voice retrieval system with a list of one or more information items, playing the one or more information items to the user in response to one or more user inputs, storing a transcript of the user's interaction with the one or more information items, transferring the user from the voice retrieval system to a customer service agent in response to the one or more user inputs; and providing the customer service agent with the transcript of the user's interaction with the one or more information items.

Growing community of inventors

Bozeman, MT, United States of America

Brady Wiseman