Bob Pigott

Title: The Innovations of Bob Pigott

Introduction

Bob Pigott is an accomplished inventor based in Prairie Village, KS (US). He has made significant contributions to the field of workload distribution, particularly in contact center operations. With a total of 3 patents to his name, Pigott's work has had a notable impact on improving efficiency in resource management.

Latest Patents

One of Bob Pigott's latest patents is titled "Workload Distribution with Resource Awareness." This innovative method for workload distribution in a contact center involves several key steps. It includes identifying a work item for distribution based on assigned criteria, determining the availability of a target for routing, and transmitting a routing request to a routing server when the target is available. If the target is not available, the system refrains from sending the routing request, ensuring optimal resource utilization.

Career Highlights

Throughout his career, Bob Pigott has worked with notable companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to advancements in technology related to workload management.

Collaborations

Bob Pigott has collaborated with several professionals in his field, including Herbert Willi Artur Ristock and Adam H Rosen. These collaborations have further enriched his work and contributed to the development of innovative solutions in the industry.

Conclusion

Bob Pigott's contributions to the field of workload distribution demonstrate his commitment to innovation and efficiency. His patents reflect a deep understanding of resource management in contact centers, making him a valuable figure in the realm of technology.