Beth McKinnon

Title: Innovator Spotlight: Beth McKinnon

Introduction

Beth McKinnon is a talented inventor based in San Carlos, California, renowned for her innovative contributions in the field of voice application control and integration of physical stores into call center operations. With two patents to her name, McKinnon's work showcases her dedication to enhancing user experience in telecommunications.

Latest Patents

Beth McKinnon's latest patents highlight her expertise and forward-thinking approach. The first patent, titled "Stores as Call Center Resources," outlines an exemplary method of integrating existing physical stores into call center operations. This innovative method involves registering a plurality of physical stores, each equipped with at least one phone line, obtaining availability information for those lines, determining which line to route a call based on call center routing rules, and then executing the call routing to enhance operational efficiency.

The second patent, "Method and System for Design for Run-Time Control of Voice XML Applications," introduces a creative method for implementing run-time control over voice application behavior. This patent identifies multiple control point locations within a voice application and the necessary responses to each. A unique design-for-control methodology is employed to instrument these control points, allowing a control agent with web-based controls to manage and modify the application behavior during runtime effectively.

Career Highlights

Throughout her career, Beth McKinnon has worked with prominent companies in the technology sector, including Tellme Networks, Inc. and LiveOps, Inc. Her experience in these innovative environments has equipped her with the skills necessary to pioneer new methodologies that improve both voice applications and call center operations.

Collaborations

McKinnon has also collaborated with notable professionals in the field, including Shirish Andhare and Erik Haakenson. Their collective efforts in driving forward innovative solutions have contributed significantly to advancements in voice application technology and customer service operations.

Conclusion

In summary, Beth McKinnon is a groundbreaking inventor whose work in the integration of physical stores with call center resources and voice application control has marked her as a key player in the technology landscape. With her impressive portfolio of patents and collaborations, McKinnon continues to inspire future innovations in telecommunications and beyond.