The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 30, 2011
Filed:
Dec. 27, 2006
Vidur Apparao, San Francisco, CA (US);
Richard Potts, Palo Alto, CA (US);
Scott Lewis, Sunnyvale, CA (US);
Beth Mckinnon, San Carlos, CA (US);
Christopher R. Waterson, South Lake Tahoe, CA (US);
Vidur Apparao, San Francisco, CA (US);
Richard Potts, Palo Alto, CA (US);
Scott Lewis, Sunnyvale, CA (US);
Beth McKinnon, San Carlos, CA (US);
Christopher R. Waterson, South Lake Tahoe, CA (US);
LiveOps. Inc., Santa Clara, CA (US);
Abstract
An exemplary method of integrating existing physical stores in call center operations comprises registering a plurality of physical stores each having at least one phone line, obtaining availability information of one or more phone lines of a registered store, determining a phone line to route a call for the registered store based on call center routing rules, and routing the call to the determined phone line.