Company Filing History:
Years Active: 2023
Title: Innovations by Ben Rigby
Introduction
Ben Rigby is an accomplished inventor based in San Francisco, CA. He has made significant contributions to the field of call center technology, holding 2 patents that enhance communication processes. His work focuses on automating actions based on call center communications and improving quality management through AI.
Latest Patents
One of Ben Rigby's latest patents is titled "Method and apparatus for automatically taking action based on the content of call center communications." This invention outlines a system that aggregates data from multiple sources to execute actions within a call center environment. The system processes data streams from communications and applies rules, including machine learning models, to generate notifications and execute specified actions.
Another notable patent is the "Method and apparatus for automated quality management of communication records." This implementation utilizes automated transcription and intent detection to evaluate interactions between agents and customers. The AI model can be retrained based on manual corrections, leading to improved accuracy and confidence in evaluations over time.
Career Highlights
Ben Rigby is currently employed at Talkdesk, Inc., where he applies his innovative ideas to enhance call center operations. His expertise in automation and AI has positioned him as a key player in the development of advanced communication technologies.
Collaborations
Ben collaborates with talented coworkers, including Kathy Krucek and Filipe Plàcido, to drive innovation within the company. Their combined efforts contribute to the success of Talkdesk, Inc. and the advancement of call center solutions.
Conclusion
Ben Rigby is a notable inventor whose work in call center technology has led to significant advancements in automation and quality management. His contributions continue to shape the future of communication in the industry.