This inventor holds 1 USPTO granted patent and 1 published patent application. Top assignee: Genesys Cloud Services, Inc.. Active years: 2025.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2025
Title: Ayyanar Veerapandian: Innovator in Artificial Intelligence for Agent Interaction Analysis
Introduction
Ayyanar Veerapandian is a notable inventor based in Chennai, India. He has made significant contributions to the field of artificial intelligence, particularly in enhancing agent-client interactions within contact centers. His innovative approach aims to improve the performance and sentiment of contact center agents through advanced analytical methods.
Latest Patents
Ayyanar holds a patent for "Technologies for agent interaction analysis using artificial intelligence." This method involves receiving a transcript of real-time interactions between contact center agents and clients. It processes these interactions using artificial intelligence models to determine various performance metrics, including a call adherence score, agent positivity score, client sentiment, agent sentiment, and agent skill levels. The combined agent performance score is then transmitted to an agent device for display on a gamification dashboard. Additionally, if the agent sentiment is negative, the system retrieves agent-specific content to help improve the agent's sentiment during the interaction.
Career Highlights
Ayyanar Veerapandian is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in artificial intelligence to develop innovative solutions for contact centers. His work focuses on enhancing the efficiency and effectiveness of agent-client interactions, ultimately leading to improved customer satisfaction.
Collaborations
Ayyanar collaborates with talented professionals such as Monisha Padmavathi Ragavan and Vignesh Seramannar. Together, they work on advancing technologies that facilitate better communication and interaction in customer service environments.
Conclusion
Ayyanar Veerapandian's contributions to artificial intelligence in agent interaction analysis demonstrate his commitment to innovation in the field. His patent and ongoing work at Genesys Cloud Services, Inc. highlight the importance of technology in enhancing customer service experiences.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile