Company Filing History:
Years Active: 2024-2025
Title: Ashadeepa Debnath: Innovator in Contact Center Solutions
Introduction
Ashadeepa Debnath is a notable inventor based in Maharashtra, India. He has made significant contributions to the field of technology, particularly in the area of contact center operations. His innovative approach focuses on enhancing agent productivity through effective energy management.
Latest Patents
Debnath holds a patent for a system and method to formulate effective energy breaks in a contact center. This computerized method recommends activities for agents during their work shifts. The process involves operating an activities-recommendation module that utilizes a machine-learning model to calculate a motivation score. It associates a preconfigured score range with this score and collects activities assigned to that range. The method also retrieves predetermined favorite activities and previously selected activities by the agent. Ultimately, it calculates an activity-occurrence score for each activity and displays a rated list of recommended activities based on this score. He has 1 patent to his name.
Career Highlights
Debnath is currently employed at Nice Ltd, where he continues to develop innovative solutions for contact center efficiency. His work is characterized by a strong emphasis on integrating technology with human factors to improve overall performance.
Collaborations
Some of his notable coworkers include Salil Dhawan and Chaitra Date, who contribute to the collaborative environment at Nice Ltd.
Conclusion
Ashadeepa Debnath is a forward-thinking inventor whose work in contact center technology exemplifies the intersection of innovation and practical application. His contributions are paving the way for more efficient and effective work environments in the industry.