This inventor holds 2 USPTO granted patents. Top assignee: Cisco Technology, Inc.. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: Arunabh Bhattacharjee: Innovator in Communication Routing
Introduction
Arunabh Bhattacharjee is a notable inventor based in Etobicoke, Canada. He has made significant contributions to the field of communication technology, particularly in enhancing the efficiency of contact centers. His innovative approach has led to the development of a unique patent that addresses critical challenges in user-agent interactions.
Latest Patents
Arunabh holds a patent titled "Communication routing for contact center." This invention outlines a method for determining an attitudinal negativity score associated with contact center agents. The method assesses interactions between agents and users during communication sessions. It also involves receiving data related to incoming user communications and determining a user ease score. The routing of incoming communications can be blocked based on specific thresholds of the negativity and ease scores, ensuring better user experiences.
Career Highlights
Arunabh is currently employed at Cisco Technology, Inc., where he applies his expertise in communication technologies. His work focuses on improving the functionality and effectiveness of contact centers, making them more responsive to user needs. His innovative solutions have the potential to transform how contact centers operate.
Collaborations
Arunabh collaborates with Saurabh Vinayak Sakalkar, a fellow innovator in the field. Together, they work on advancing communication technologies and enhancing user experiences in contact centers.
Conclusion
Arunabh Bhattacharjee is a pioneering inventor whose work in communication routing has the potential to significantly improve contact center operations. His contributions reflect a commitment to innovation and excellence in technology.