The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 19, 2026
Filed:
Jul. 25, 2023
Cisco Technology, Inc., San Jose, CA (US);
Arunabh Bhattacharjee, Etobicoke, CA;
Aseem Banshidhar Asthana, Morgan Hill, CA (US);
CISCO TECHNOLOGY, INC., San Jose, CA (US);
Abstract
In one example embodiment, one or more machine learning models of at least one processor determine an agent of a communication center to receive a communication from a user according to one or more objectives that optimize a corresponding metric from interaction of the user and the agent. Features for training the one or more machine learning models are dynamically selected based on relevance of the features to attaining the one or more objectives. The at least one processor routes the communication to the agent of the communication center.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile