Art Stine

Title: The Innovations of Art Stine in Digital Multimedia Contact Centers

Introduction

Art Stine, an inventive mind based in Sunnyvale, CA, has made significant contributions to the field of digital multimedia contact centers, holding a total of two patents. His work focuses on enhancing the efficiency and effectiveness of customer service processes through innovative routing methods.

Latest Patents

Art's latest innovations include two notable patents that revolutionize contact center operations. The first patent outlines a tiered service model that assigns incoming contacts to an initial service tier based on defined routing criteria. This model allows for the dynamic escalation or de-escalation of contacts as routing criteria change. The system incorporates media routers that direct contacts of various media types to a specialized workflow engine, streamlining the processing of customer queries that require agent interaction.

The second patent complements the first by integrating a similar tiered service model, emphasizing the adaptability of the contact center to shifting needs based on media type. This automation leverages a dynamic automated contact distributor to assign agents to the most appropriate contacts, significantly enhancing responsiveness and customer satisfaction.

Career Highlights

Art Stine works with Intervoice, Inc., where he applies his innovative thinking to advance the company's capabilities in customer service technology. His visionary approach has positioned the company at the forefront of digital communication solutions, making it a leader in the industry.

Collaborations

Throughout his career, Art has collaborated with talented professionals such as Justin Broughton and Kevin J McPartlan, who share a commitment to pushing the boundaries of technology and enhancing contact center efficiencies. Their teamwork has led to the implementation of groundbreaking solutions that benefit both clients and agents.

Conclusion

Art Stine's contributions as an inventor are paving the way for a more efficient future in digital multimedia contact centers. With his innovative patents and collaborative spirit, he is undoubtedly a key figure in the evolution of customer service technologies. As the industry continues to evolve, Art's work will leave a lasting impact on how companies engage with their customers.