Arne Stoertenbecker

Title: Arne Stoertenbecker: Innovator in Communication Technologies

Introduction

Arne Stoertenbecker is a notable inventor based in Mannheim, Germany. He has made significant contributions to the field of communication technologies, holding 2 patents that focus on enhancing user interactions in contact centers. His innovative approaches aim to improve the efficiency and effectiveness of communication processes.

Latest Patents

Arne's latest patents include a "System and method for social message classification based on influence." This method prioritizes the processing of interactions at a contact center by identifying the influence level of the person associated with the interaction. Another significant patent is "Cross-channel conversations with context-aware transition between channels." This method facilitates seamless communication between an agent and a user across different channels, ensuring that the context of the conversation is maintained throughout the interaction.

Career Highlights

Throughout his career, Arne has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas in communication technologies.

Collaborations

Arne has collaborated with talented individuals such as Alex Khodorenko and Vladimir Pimtchenkov. These partnerships have contributed to the advancement of his projects and the successful implementation of his inventions.

Conclusion

Arne Stoertenbecker's work in communication technologies exemplifies the impact of innovation on enhancing user experiences in contact centers. His patents reflect a commitment to improving interaction processes, making him a valuable contributor to the field.