Location History:
- Romsey, GB (2003)
- Hampshire, GB (2004)
Company Filing History:
Years Active: 2003-2004
Title: Innovations by Anthony Timothy Farrell
Introduction
Anthony Timothy Farrell is a notable inventor based in Hampshire, GB. He has made significant contributions to the field of telephony and automated assistance, holding 2 patents that showcase his innovative spirit. His work primarily focuses on enhancing the efficiency of call center operations through advanced technology.
Latest Patents
One of Farrell's latest patents is titled "Call Centre Agent Automated Assistance." This invention relates to a method and system that provides dialogue suggestions to call center agents during interactions with callers. Unlike prior art solutions that analyze text from conversations, Farrell's invention offers insights based on the agent's performance and the state of the interaction. The method involves receiving a voice signal, identifying the originator, converting the signal into text, and providing tailored suggestions based on the context of the conversation.
Another significant patent is "Speech Encoding in a Client Server System." This invention describes a method of communication with speech-enabled remote telephony devices. It includes steps for receiving user speech input, performing speech recognition, and converting the text into tones for transmission to an interactive voice response (IVR) application. This innovation also features a language conversion capability, allowing users to interact with IVR applications in different languages.
Career Highlights
Anthony Timothy Farrell is currently employed at International Business Machines Corporation (IBM), where he continues to develop innovative solutions in the field of telephony. His work at IBM has allowed him to contribute to advancements in automated assistance and speech recognition technologies.
Collaborations
Farrell has collaborated with notable coworkers such as Gary James Calder and George Murdoch Clelland. Their combined expertise has likely fostered an environment of innovation and creativity within their projects.
Conclusion
Anthony Timothy Farrell's contributions to the field of telephony and automated assistance are noteworthy. His patents reflect a commitment to improving communication technologies, making significant strides in enhancing the efficiency of call center operations. His work continues to influence the industry and pave the way for future innovations.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.