Anne Marie Giles

Title: The Innovative Contributions of Anne Marie Giles

Introduction

Anne Marie Giles is a notable inventor based in Omaha, NE (US). She has made significant contributions to the field of call center management through her innovative patents. With a total of 3 patents, her work has had a considerable impact on the efficiency and effectiveness of call center operations.

Latest Patents

One of her latest patents is titled "System, method and computer readable medium for call center management." This invention describes a call center system that is configured to record call data into call records. A transfer center within the call center is responsible for transferring these call records to a database. Additionally, a query engine, controlled from an interactive user interface, executes queries on the call data records in the database, allowing for real-time analysis of the call data. This innovative approach enhances the ability of call centers to manage and analyze their operations effectively.

Career Highlights

Anne Marie Giles is currently employed at West Corporation, where she continues to develop and refine her innovative ideas. Her work at West Corporation has allowed her to apply her inventions in practical settings, contributing to the company's success in the call center industry.

Collaborations

Some of her notable coworkers include Michael J Moore and Denise Ann Mallory. Their collaboration has likely fostered an environment of innovation and creativity, further enhancing the development of new ideas and solutions within the company.

Conclusion

Anne Marie Giles is a remarkable inventor whose contributions to call center management have paved the way for more efficient operations. Her patents reflect her dedication to innovation and her ability to solve complex problems in the industry.