Ankur Kanti Patel

Title: Ankur Kanti Patel: Innovator in Customer Relationship Management Technologies

Introduction

Ankur Kanti Patel is a notable inventor based in Camarillo, California. He has made significant contributions to the field of customer relationship management (CRM) through his innovative patents. With a total of two patents to his name, Patel has developed systems that enhance the integration of third-party services and streamline workflows in customer contact centers.

Latest Patents

Patel's latest patents include a "System and method for third party service integration into a browser client application." This invention utilizes an authentication engine operating on a cloud device to present an application integration service token. This token allows for seamless integration through the operating system and software applications on client devices. The workflow engine produced by this system enables the execution of customer relationship management client workflows that incorporate client application context and trust information.

Another significant patent is the "Method, system and apparatus for visual programming of interaction workflows for omni-channel customer contact centers with integrated customer relationship management." This invention provides a method and apparatus for visual programming of interaction workflows, eliminating the need for skilled programmers in contact centers. It integrates contact information from various omni-channel systems and CRM data, allowing for a more efficient workflow for customer service representatives.

Career Highlights

Ankur Kanti Patel is currently employed at Openmethods, Inc., where he continues to innovate in the field of customer service technology. His work focuses on enhancing the efficiency and effectiveness of customer interactions through advanced programming and integration techniques.

Collaborations

Patel collaborates with talented individuals such as Shannon Lekas and Gerrit Voorhis Lydecker, contributing to a dynamic work environment that fosters innovation and creativity.

Conclusion

Ankur Kanti Patel is a distinguished inventor whose work in customer relationship management technologies has the potential to transform how businesses interact with their customers. His innovative patents reflect a commitment to improving efficiency and effectiveness in customer service.