Openmethods, Inc.

Ankur Kanti Patel

Shannon Lekas

Gerrit Voorhis Lydecker

Carlos Gustavo Colombo, Jr

Fabio Vital Cavalcante

A system and method for dynamic business workflow monitoring and regulation with third party application integration into browser client application, utilizing a workflow engine configured to monitor a plurality of client application data to detect a workflow event, select an appropriate modal dialog associated with the detected workflow event, and display the selected modal dialog in the browser client application until a workflow engine determines a valid action associated with the displayed modal dialog has occurred.

System and method for dynamic business workflow monitoring and regulation

A system and method for third party application integration into browser client application, utilizing an authentication engine operating on a cloud device that presents an application integration service token for integration through the operating system and software applications on the client device, wherein interacting with the application integration service token allows a workflow engine to produce third party data objects to be used to execute customer relationship management client workflows incorporating client application, context, and trust information.

System and method for third party service integration into a browser client application

A method, apparatus and system for achieving visual programming of interaction workflows for customer contact centers which eliminates the need for skilled computer telephony interaction programmers to program the screen pops and workflows that are presented to live-agent customer service representatives in a contact center. Further, the disclosed method and apparatus enables integration of contact information from omni-channel systems, as well as customer relationship management ('CRM') data, data collected from interactive voice response ('IVR') systems, and data pulled from third-party databases, into the screen pops and workflows in a way that is agnostic as to the type or protocol of the PBX switch, the IVR system and the CRM system utilized by a particular call center, by facilitating a level of abstraction and data flow between and among these components.

Method, system and apparatus for visual programming of interaction workflows for omni-channel customer contact centers with integrated customer relationship management

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Camarillio, CA, United States of America

Ankur Kanti Patel