Anil Prabhu

Title: Anil Prabhu: Innovator in Customer Interaction Technologies

Introduction: Anil Prabhu is a notable inventor based in Bengaluru, India. He has made significant contributions to the field of customer interaction technologies. His innovative approach has led to the development of a unique patent that enhances the way customers engage with enterprises.

Latest Patents: Anil Prabhu holds a patent titled "Method and apparatus for facilitating interaction with customers on enterprise interaction channels." This invention provides a method and apparatus for facilitating interactions between customers and agents. It includes detecting whether a customer is present on a website related to an enterprise. The detection occurs after the customer initiates an interaction with an agent. When the customer is detected, the agent is offered the option to co-browse the website with the customer. If the customer accepts the offer, a co-browsing session is initiated. This session allows for the generation of digital content based on the ongoing interaction, which is displayed to assist the customer during the co-browsing session. Anil Prabhu has 1 patent to his name.

Career Highlights: Anil Prabhu is currently employed at 24/7.ai, Inc., where he continues to work on innovative solutions that improve customer service experiences. His expertise in technology and customer interaction has made him a valuable asset to the company.

Collaborations: Anil collaborates with various professionals in his field, including his coworker Rajagopala Udupa. Together, they work on projects that aim to enhance customer engagement through technology.

Conclusion: Anil Prabhu's contributions to customer interaction technologies demonstrate his commitment to innovation and improvement in enterprise communication. His patent reflects a forward-thinking approach that benefits both customers and businesses alike.