Company Filing History:
Years Active: 2000-2003
Title: Innovations by Andre Petrov in Telecommunications
Introduction
Andre Petrov is an accomplished inventor based in Palo Alto, CA. He has made significant contributions to the field of telecommunications, particularly in enhancing call-in center functionalities. With a total of 2 patents, his work focuses on integrating advanced voice technologies into computer telephony systems.
Latest Patents
One of Andre's latest patents is titled "Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality." This invention describes an agent station equipped with a telephone connected to a computer workstation. The workstation provides various voice extensions, including call recording and playback of pre-recorded voice files during calls. Additionally, it features voice-activated functions, enhancing the efficiency of call-in centers.
Another notable patent is "Call and data correspondence in a call-in center employing virtual." This invention also involves an agent station with a telephone and a video display unit (VDU) for monitoring call origination information. The computer workstation connects to a local area network (LAN) and communicates with a telephony server (T-Server) application. This system allows for the retrieval of caller data from a database, which is then displayed on the VDU, streamlining the call handling process.
Career Highlights
Andre Petrov is currently employed at Genesys Telecommunications Laboratories, Inc., where he continues to innovate in the telecommunications sector. His work has significantly impacted the efficiency and functionality of call-in centers, making them more responsive to customer needs.
Collaborations
Throughout his career, Andre has collaborated with talented individuals such as Oleg Bondarenko and Igor Neyman. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies in telecommunications.
Conclusion
Andre Petrov's contributions to telecommunications through his innovative patents demonstrate his commitment to improving call-in center operations. His work continues to influence the industry, paving the way for future advancements in communication technology.