Allen Ginsberg

Title: Inventor Allen Ginsberg: Innovations in Call Routing and Data Processing

Introduction

Allen Ginsberg, an inventive mind hailing from Jackson, New Jersey, has made significant contributions to technology through his innovative patents. With two patents to his name, Ginsberg has focused on improving customer service operations and data processing methods, showcasing his ability to combine practical application with technical prowess.

Latest Patents

Ginsberg’s latest patents exemplify his commitment to enhancing operational efficiency. His first patent, titled "Customer-self routing call center," describes a sophisticated system for directing calls from users to various agent stations within an organization. This innovation features an interactive graphical display that shows real-time status information about the agents, enabling users to select their preferred agent efficiently. In addition, the system includes a device that facilitates communication between the caller and the chosen agent, as well as a mechanism for receiving and updating organizational information.

His second patent, "Method and system for operating a data processor to index primary data," introduces a unique approach for indexing data. This method encompasses the reception of primary data, identification of episode data, and the instantaneous generation of a table of contents along with media representations. By providing an intuitive graphical user interface, Ginsberg's invention allows users to easily navigate and make decisions based on significant audio and video changes within the data.

Career Highlights

Throughout his career, Allen Ginsberg has been associated with Lucent Technologies Inc., a company known for its high-tech communications solutions. His work there has garnered attention for its innovative implications in the fields of telecommunications and data processing.

Collaborations

Ginsberg has collaborated with accomplished colleagues, including John D. Gabbe and Bethany Scott Robinson. Together, they have advanced technological solutions that have potential applications in various industries, demonstrating the collaborative spirit that drives innovation.

Conclusion

In conclusion, Allen Ginsberg stands as a testament to the impact of innovative thinking in technology. His patents not only represent personal achievement but also signify the continuous evolution of customer service and data management systems. Through his career, Ginsberg has contributed to advancements that benefit both organizations and their clients, proving the value of creativity in solving real-world challenges.