The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2000
Filed:
Jun. 09, 1997
Applicant:
Inventor:
Allen Ginsberg, Jackson, NJ (US);
Assignee:
Lucent Technologies Inc., Murray Hill, NJ (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M / ; H04Q / ;
U.S. Cl.
CPC ...
379265 ; 379266 ; 379 9317 ; 379 9323 ;
Abstract
A call center for routing of a call from a user to one of a plurality of agent stations of an organization, comprises: an interactive graphical display of information relating to the organization, the display for showing status information of at least one agent station; a device for enabling a user to select an agent station from the display; and, a device for effecting a communications link between the caller and the agent station. Further included is a device for receiving information about the organization and updating the graphical display of information.