Company Filing History:
Years Active: 2004
Title: Alex Tellez: Innovator in Contact Center Technology
Introduction
Alex Tellez is a notable inventor based in Miami, FL (US). He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique patent that enhances customer-agent interactions.
Latest Patents
Alex Tellez holds a patent for a "Blended Agent Contact Center." This invention discloses a blended contact center arrangement wherein designated agent terminals facilitate agent-customer interaction across various contact center applications. The agent terminals are logged on to both inbound and outbound contact center applications, allowing them to switch dynamically and flexibly between the two. Additionally, other types of agent-customer interactions, such as email and web chat, can also be implemented.
Career Highlights
Alex Tellez is currently employed at Concerto Software, Inc. His work at the company has been instrumental in advancing contact center solutions. With a focus on improving customer service efficiency, he has positioned himself as a key player in the industry.
Collaborations
Alex collaborates with talented professionals such as Jose Villena and Madhu Mathur. Their combined expertise contributes to the innovative environment at Concerto Software, Inc.
Conclusion
In summary, Alex Tellez is a pioneering inventor whose work in contact center technology has made a significant impact. His patent for the blended agent contact center exemplifies his commitment to enhancing customer interactions.