Alex Petrov

Title: Alex Petrov - Innovator in Interaction Request Processing

Introduction

Alex Petrov is a notable inventor based in San Bruno, CA (US). He has made significant contributions to the field of interaction request processing, holding a total of 3 patents. His work focuses on enhancing the efficiency of contact center operations through innovative technological solutions.

Latest Patents

One of Alex Petrov's latest patents is titled "Interaction request processing according to client pre-configured schedule." This invention provides an apparatus that includes a processor and a memory. The memory stores instructions that, when executed from a non-transitory physical medium by the processor, enable the detection of requests for interaction configured for scheduled processing. The system identifies schedule data from the request and adds it, along with a request identification and a location identifier, to a scheduling and reporting application. It also consults a contact center interaction routing system to process the scheduled interaction request based on the identified schedule data, which includes a scheduled time and date for processing.

Career Highlights

Throughout his career, Alex Petrov has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in the telecommunications industry has allowed him to develop innovative solutions that improve customer interaction processes.

Collaborations

Alex has collaborated with several professionals in his field, including Yevgeniy Petrovykh and Herbert Willi Artur Ristock. These collaborations have contributed to the advancement of his inventions and the overall improvement of interaction request processing technologies.

Conclusion

Alex Petrov is a distinguished inventor whose work in interaction request processing has made a significant impact on the telecommunications industry. His innovative patents and collaborations highlight his commitment to enhancing customer service efficiency.