Alex Khodorenko

Title: Alex Khodorenko: Innovator in Artificial Intelligence for Contact Centers

Introduction

Alex Khodorenko is a notable inventor based in Walnut Creek, CA (US). He has made significant contributions to the field of artificial intelligence, particularly in enhancing the efficiency of contact centers. With a total of 3 patents to his name, Khodorenko's work focuses on improving user-agent interactions through innovative technological solutions.

Latest Patents

Khodorenko's latest patents include a "System and method for assisting agents via artificial intelligence." This invention outlines a system that monitors real-time interactions between contact center agents and users. The processor analyzes user inputs and agent responses to identify user intent. Upon recognizing specific trigger conditions, the system can invoke an automated agent to provide appropriate responses. Another significant patent is the "System and method for social message classification based on influence." This method prioritizes interactions at a contact center based on the influence level of the person associated with the interaction, ensuring that high-priority cases receive timely attention.

Career Highlights

Throughout his career, Khodorenko has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to advancements in contact center technology.

Collaborations

Khodorenko has collaborated with talented individuals such as Yevgeniy Petrovykh and Vladimir Pimtchenkov. These partnerships have fostered innovation and creativity in his projects.

Conclusion

Alex Khodorenko stands out as an influential inventor in the realm of artificial intelligence for contact centers. His patents reflect a commitment to enhancing user experiences and improving operational efficiency. His contributions are paving the way for future advancements in the industry.