Alan David Eicholz

Title: Alan David Eicholz: Innovator in Contact Center Technology

Introduction

Alan David Eicholz is a notable inventor based in Sammamish, WA (US), recognized for his contributions to contact center technology. With a total of two patents to his name, Eicholz has developed innovative solutions that enhance the efficiency of contact centers.

Latest Patents

Eicholz's latest patents include "Outbound effectiveness through management of idle agent pool" and "Training optimizer for contact center agents." The first patent describes a contact center that establishes and maintains a pool of idle agents. This allows for the selection of agents based on their efficiency rather than their order in line for assignment. The second patent focuses on real-time monitoring of a contact center's needs and pushing targeted training to agents. This approach balances short-term and long-term efficiency, ensuring agents are equipped to handle specific contact requirements.

Career Highlights

Eicholz has made significant strides in the field of contact center management through his innovative patents. His work has contributed to the development of systems that optimize agent performance and training, ultimately improving customer service outcomes.

Collaborations

Eicholz has collaborated with notable colleagues, including Andrew Derek Flockhart and Tore L Christensen, to further advance the technology in the contact center industry.

Conclusion

Alan David Eicholz stands out as an influential inventor in the realm of contact center technology. His patents reflect a commitment to enhancing operational efficiency and agent training, making a lasting impact on the industry.