Company Filing History:
6 out of 563 
2 out of 832,880 Years Active: 2014-2019
Title: Akbar Riahi: Innovator Shaping the Future of Customer Interactions
Introduction
Akbar Riahi, based in El Sobrante, California, is an accomplished inventor with a noteworthy portfolio of 8 patents. His work primarily focuses on enhancing customer experience and optimizing contact center interactions through innovative technological solutions.
Latest Patents
One of Akbar Riahi's latest patents is focused on **Customer Controlled Interaction Management**. This system and method allow customers to manage interactions within a contact center by enabling them to reserve resources based on their specific needs. The system intelligently routes calls according to customer-defined logic rather than pre-set contact center rules.
Another significant innovation is the **Customer Portal of an Intelligent Automated Agent for a Contact Center**. This invention introduces a customer portal that utilizes an intelligent automated agent. Key features include a customer profile module that accesses individual customer profiles and an emotion detection module that senses the customer's emotional state during interactions. This agent is capable of adjusting its responses based on customers' moods, thus enhancing the overall interaction experience.
Career Highlights
Throughout his career, Akbar Riahi has contributed significantly to the field of telecommunications, particularly while working with companies like Genesys Telecommunications Laboratories, Inc. His innovations have paved the way for improved customer service technologies and streamlined contact center operations.
Collaborations
Akbar has collaborated with notable peers like Herbert Willi Artur Ristock and Herbert W. A. Ristock, sharing insights and expertise that have undoubtedly enriched his contributions to the industry and the advancements in contact functionality.
Conclusion
Akbar Riahi is a pioneer in the context of customer interactions and telecommunications. With a focus on customer control and emotional intelligence in technology, his patents represent a forward-thinking approach to customer service. His contributions continue to influence the way contact centers operate, setting a benchmark for future innovations in this vital area.