Company Filing History:
![[24]7.ai, Inc.](/_next/image?url=https%3A%2F%2Fidiyas.com%2Fimages%2Fcompanies%2F247ai.png&w=3840&q=75)
Years Active: 2022
Title: Abhi Ram Reddy Salammagari: Innovator in Agent Training Technology
Abhi Ram Reddy Salammagari is a notable inventor based in San Jose, California. He has made significant contributions to the field of agent training technology through his innovative patent. His work focuses on enhancing the interaction between agents and customers, which is crucial for enterprises aiming to improve customer service.
Latest Patents
Abhi Ram Reddy Salammagari holds a patent titled "Method and apparatus for facilitating training of agents." This patent describes a method and apparatus that transforms raw transcripts of interactions between agents and customers into a more usable format. The process involves generating transformed transcripts and creating interaction summaries for each. From these summaries, intent-based interaction clusters are derived, allowing for the classification of interactions. An interaction flow map is then generated for each cluster, which aids in training agents to better interact with customers.
Career Highlights
Abhi Ram Reddy Salammagari is currently employed at [24]7.ai, Inc., a company known for its focus on customer engagement solutions. His role involves leveraging his expertise in technology to develop innovative solutions that enhance the training of customer service agents. His contributions have been instrumental in advancing the capabilities of the company in the competitive landscape of customer service technology.
Collaborations
Abhi has worked alongside talented individuals such as Abhishek Ghose and Anand Madhavan. Their collaborative efforts have contributed to the development of effective training methodologies for agents, further enhancing the customer experience.
Conclusion
Abhi Ram Reddy Salammagari is a pioneering inventor whose work in agent training technology is making a significant impact in the field of customer service. His innovative patent and contributions to [24]7.ai, Inc. highlight his commitment to improving interactions between agents and customers.